Service Delivery expertise

For Spring 2014, WPPNZ now offers four comprehensive training streams for you in web seminar format over the October - December period. See the Training page for full details of each of the four streams.  Classroom courses for early 2015 are also scheduled, so plan ahead and book in, including our new course on Quality Monitoring and Assurance. See more below or contact us.

Spring Team Leader seminars 2014

Our Spring Team Leader webinar series has been posted to the Training calendar. These courses offer specialist learning ideally suited to Team Leaders, and CSRs developing themselves to become a T/L. Find what suits you best and register now!...

Quality Monitoring Webinars - Spring 2014 Series

We're super excited to announce our new Quality Monitoring webinar series from The Call Center School.  Never before offered here, this series will really help those managing Quality Monitoring & Assurance responsibilities in your centre. Join us Wednesday afternoons, for these 90 minute classes from 1:00 - 2:30pm. More i...

Working with Excel-based forecasting and schedules? Want to move to a sophisticated WFM application at an amazing low cost?

injixo Workforce Management  Automated and precise Workforce management is a complex task but we have made it as simple and accurate as possible. Completely web-based, our forecasting engine is just one result of this new thinking. Thanks to cloud computing power, German engineering, and our intelligent algorithms, your forecast is current and reactive to real-time events. Easy to set up and use It's easy to get started with injixo WFM. Set up is fast and with our e-learning courses you can start with best practices immediately. While you l...

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