Service Delivery expertise

In 2014 we're introducing new courses and new formats for you. We have an all new Operations and Business Management stream in the early Winter webinar series. Contact centre leaders developing their management skills should seriously consider this series. You can also book individual sessions to suit your needs, or the entire series at a discounted price.  See more below or contact us.

Winter Classroom Courses 2014

Our Winter Classroom Courses have been posted to the Events calendar. These courses offer specialist learning ideally suited to CCMs, Team Managers, WFM managers, and Quality Analysts. Find what suits you best and register now!...

Working with Excel-based forecasting and schedules? Want to move to a sophisticated WFM application at an amazing low cost?

injixo Workforce Management  Automated and precise Workforce management is a complex task but we have made it as simple and accurate as possible. Completely web-based, our forecasting engine is just one result of this new thinking. Thanks to cloud computing power, German engineering, and our intelligent algorithms, your forecast is current and reactive to real-time events. Easy to set up and use It's easy to get started with injixo WFM. Set up is fast and with our e-learning courses you can start with best practices immediately. While you l...

Join the WPPNZ Linked In Group!

When you have a contact centre question, why not post a Discussion item to our Forum? Yes, any question you would like to raise more widely, whether its leadership related, report formats, Quality monitoring, or even just the best bar in town for your team party!  If you're not the type to raise a discussion, then become a member and hear what others are discussing. The WPPNZ Group page is the place to raise or hear everything.  Link today, here: http://linkd.in/1jPtJ63 ...

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