Service Delivery expertise

For Spring 2014, WPPNZ now offers four comprehensive training streams for you in web seminar format over the October - December period. See the Training page for full details of each of the four streams.  Classroom courses for early 2015 are also scheduled, so plan ahead and book in, including our new course on Quality Monitoring and Assurance. See more below or contact us.

Working with Excel-based forecasting and schedules? Want to move to a sophisticated WFM application at an amazing low cost?

injixo Workforce Management  Automated and precise Workforce management is a complex task but we have made it as simple and accurate as possible. Completely web-based, our forecasting engine is just one result of this new thinking. Thanks to cloud computing power, German engineering, and our intelligent algorithms, your forecast is current and reactive to real-time events. Easy to set up and use It's easy to get started with injixo WFM. Set up is fast and with our e-learning courses you can start with best practices immediately. While you l...

Our Spring Workforce Managment webinars are here too!!

Become a Workforce Management expert! The Spring 2014 WFM webinar dates are posted. Tuesday afternoons at 1:00pm - learn the art and science of WFM. Register now!...

CCM Spring Webinar Series: Operations & Business Management

We've launched our Spring series of  Business Management webinars!  Designed for managers and team leaders developing their business skills. Register now for this October-November series featuring great courses from the internationally respected The Call Center School, and its own text; Business School Essentials, written by the very experienced Penny Reynolds.   More info and to register click here....

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