Service Delivery expertise

In 2014 we're introducing new courses and new formats for you. We have an all new Operations and Business Management stream in the early Winter webinar series. Contact centre leaders developing their management skills should seriously consider this series. You can also book individual sessions to suit your needs, or the entire series at a discounted price.  See more below or contact us.

CCM Winter Webinar Series: Operations & Business Management

We've launched our new series of 10 Business Management webinars for this winter!  Designed for managers and team leaders developing their business skills. Register now for this May - June series featuring great courses from the internationally respected The Call Center School, and its own text; Business School Essentials.  You can also attend the series for a discounted price when you book all 10 classes.  More info and to register click here....

VIGIL - Customer Experience Management

WPPNZ introduces special guest @RichardJPotton to present VIGIL and the latest in Customer Experience Management (CEM). Gain real insights about today's consumers and what's expected from a customer service experience.Thursday 22 May, 11:00am - 12:00pm. COMPLIMENTARY. Learn what your customers are really thinking, live in real-time.  More information here. Register now! ...

Team Leader Webinar Winter Series 2014

Develop your Team Leadership performance management model. Team Leaders have the biggest impact on your contact centre's morale and performance levels of all of the leaders in your centre.  On Thursday afternoons until mid-July we will be running a series of 90 minute webinars from 1:00 - 2:30pm. These sessions will give your Team Leaders the foundation needed to make a positive impact on all staff.   Enrol your team leaders online now!...

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