Service Delivery expertise

For Spring 2014, WPPNZ now offers four comprehensive training streams for you in web seminar format over the October - December period. See the Training page for full details of each of the four streams.  Classroom courses for early 2015 are also scheduled, so plan ahead and book in, including our new course on Quality Monitoring and Assurance. See more below or contact us.

Quality Monitoring Webinars - Spring 2014 Series

We're super excited to announce our new Quality Monitoring webinar series from The Call Center School.  Never before offered here, this series will really help those managing Quality Monitoring & Assurance responsibilities in your centre. Join us Wednesday afternoons, for these 90 minute classes from 1:00 - 2:30pm. More i...

Spring Team Leader seminars 2014

Our Spring Team Leader webinar series has been posted to the Training calendar. These courses offer specialist learning ideally suited to Team Leaders, and CSRs developing themselves to become a T/L. Find what suits you best and register now!...

Revitalise your Induction programme!

General “customer service skills” are a critical component of training new CSRs when starting their career in the contact centre. With increased focus on customer satisfaction and retention, frontline training should include spoken communication skills (“what you say” and “how you say it”). If your induction programme needs improving, ask us about The Call Center School’s Frontline Fundamentals classes.   ...

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