WPPNZ is delighted to introduce the new Advanced Workforce Planning course. In addition to the internationally respected The Call Center School's WFM 1-2-3 course, this two day course will provide you with a deeper level of expertise and enhance your skills as an experienced Workforce Planner.
More about this Event
WPPNZ is delighted to introduce the new Advanced Workforce Planning course.
In addition to the internationally respected The Call Center School's WFM 1-2-3 course, this two day course will provide you with a deeper level of expertise and enhance your skills as an experienced Workforce Planner.
Course Outline: *Advanced Forecasting Techniques * WFM Design Dilemmas *Skill-Based Routing WFM Challenges *Communications for Workforce Management Professionals *Measuring WFM Success*
The cost to attend this event is NZD$2,995.00 + GST per person, including 170 page workbook, lunch and refreshments.
Date: 22nd-23rd May 2012
Venue: Rendezvous Hotel, Auckland
Register Now!
Introducing Maggie Klenke
Maggie Klenke is a founding Partner of The Call Center School www.thecallcenterschool.com and an active industry consultant, assisting clients in the development of strategic and tactical plans, technology applications and integration, staffing and scheduling, service level analysis, and overall management issues. Maggie teaches seminars on a wide variety of call center and telecommunications topics and is a popular speaker at industry conferences.
In Association with
