Previous Events
We hold regular seminars that are free for our members to attend. They are a great opportunity to network with other individuals involved in Workforce Management. At our seminars, members and guests make interesting and informative presentations on important issues and developments in Workforce Management, based on their experience
May
21
Next Event - Training Course
After many months planning, WPPNZ is excited to announce that Maggie Klenke from The Call Center School arrives on Monday 21st May to facilitate the n
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Auckland
February
23
Southern Cross Site Visit, Auckland - Site Visit
Our recent Site Visit was held in Auckland at Southern Cross on Thursday 23rd February. The 75 seat contact centre is split into two operational a
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Auckland
December
15
Genesis Energy Site Visit, Hamilton - Site Visit
Our recent Site Visit was held in Hamilton at Genesis Energy’s 250 seat contact centre covering 7 business units, on Thursday 15th December 2011.
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Hamilton
October
20
TelstraClear Site Visit, Smales Farm, Auckland - Site Visit
Our recent Site Visit was held at TelstraClear’s Customer Help centre, Smales Farm, Takapuna, Auckland on the Thursday 20th October 2011. Th
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Auckland, Smales Farm
October
4-5
Lisa Morley Seminar and Availability of Labour Research Study - Site Visit
Lisa Morley Seminar and Availability of Labour Research Study 2011 WPPNZ recently held our October seminar with Lisa Morley, Planning and Sche
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James Cook Grand Chancellor, Wellington and Rendezvous, Auckland
August
17-18
WFM 1-2-3 - Training Course
Call Centre Staffing - The complete, practical guide to workforce management takes the reader through the step-by-step processing of forecasting
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Rendezvous Hotel, 71 Mayoral Drve & Corner Vincent Street, Auckland
April
4
April 2011 - Seminar
First seminar for 2011 was in Auckland on the 4th April. The Hot Topic: Top 5 Workforce Management Trends from USA. We were enlightened
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Quality Inn, Barrycourt, Parnell, Auckland
October
25
October 2010 - Seminar
Lee Alexander of Aspect described Aspect’s Unified Communications approach to contact centre technology and how a unified approach can lead to far b
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Auckland, New Zealand
October
25
Department of Labour - Site Visit
After a gracious welcome in Maori and English, a waiata and response, Keith Caetano and Susan Bilks conducted a very informative Site Visit about two
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Auckland, New Zealand
July
08
Interactive Intelligence CIC 4.0 Launch, Auckland - Site Visit
WPPNZ attended the launch of the Interactive Intelligence CIC 4.0 in Auckland . This release touches many aspects of the product overall and there’s
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Sky City Convention Centre
September
2
CCiNZ Conference - Conference
CCiNZ Conference and CRM Awards This year’s CCiNZ Contact Centre conference was held on Friday 2nd September, in SkyCity, Auckland . WPPNZ attende
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SkyCity, Auckland
January
Dynamics of Call Center Performance - Training Course
Leading and managing call centre staff requires specialised skills and knowledge to ensure that they perform to their potential and stay motivated to
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