Training Courses
Dynamics of Call Center Performance
The most important resource that any call centre has is its people. With much riding on the shoulders of frontline employees, managing these staff effectively is one of the call centre supervisor's most important jobs.
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Workforce Management 1-2-3
This two-day course is taught by senior consultant; Giles Potter of Great Outcomes, certified by The Call Center School. The course includes a mix of taught material, individual and group learning activities, and practical case problem application.
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