Workforce Planning Articles IAG New Zealand

How Corporate Partners introduced a programme for our team to understand how “ The Power of One ” can affect and turnaround poor service level performances on a daily basis. Leading to the delivery of sustained 80/20 service level results without extra FTE.

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Our second Case Study is from our Site Visit to the IAG on Thursday 14th October. Looking from an operations point of view, Helen Trembath discusses the delivery of an 80/20 service level without an increase in FTE.
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